Consumables
Ordering EFTPOS Paper Rolls
Order free thermal receipt rolls through the ANZ Worldline customer service portal. Delivered by Australia Post in 3–5 business days.
You will need: your 9-digit VP Number and delivery address
Facility change
Requesting an Additional EFTPOS Terminal
Complete the ANZ Worldline Merchant Maintenance Request form to add a terminal at an existing site. The same form also covers address, bank account and authorised contact changes.
You will need: your VP Number, an existing 8-digit Terminal ID, and an authorised representative to sign
Can’t find what you need?
These guides cover the two most common requests. For anything else — terminal faults, settlement queries, refunds or account changes not listed above — contact ANZ Worldline directly, or speak to PI Network if we manage your site.
| Contact | Details |
|---|---|
| ANZ Worldline Merchant Support (24/7) | 1800 039 025 |
| PI Network Pty Ltd – IT & EFTPOS support (PI Network managed clients only) |
Support Line: 03 9886 6666 (Mon–Fri, 9am–5pm) Email: support@pinetwork.com.au |