Payments, POS, internet, phones and security from one team. Our income rides on your sales — so keeping you open is our job.
A simple arrangement: we earn when you take payments, so everything we install is there to keep you taking them.
No sales, no income for us. See how payments work
Six groups, each with its own page. For most sites we deliver several of them together under one quote.
NBN, fibre and enterprise links with 4G/5G backup; switching, firewall and site-surveyed Wi-Fi with separate staff, guest and payment networks.
Internet & Wi-Fi →
Cloud PBX, number porting, call flows and after-hours routing, desk phones and softphones, with call-centre queues and recording where you need them.
Phone systems →
CCTV with remote viewing and event search, monitored alarms, access control and intercom — storage sized to your retention period, installed to be looked at, not just recorded.
Security & access →
Counter, table and kiosk ordering, kitchen screens and delivery-app integration, with EFTPOS terminals linked to the POS. We can compare your current payment costs with the options available to you.
POS & payments →
Cat6/6A and fibre, tested and documented; electrical works by licensed electricians; digital menu boards, signage and meeting rooms installed with the cabling behind them.
Cabling & AV →
Microsoft 365, email and data protection, backup and monitoring, plus specific automations — call summaries, ticket triage, after-hours call handling — with a person always reachable.
Managed IT →The exact mix is chosen for each site — we are not tied to one brand.
How a typical site fits together. The exact mix is chosen for each site — we are not tied to one brand.
Not a separate product. AI does one specific job inside each system — with a person always in the loop.
Line tests run around the clock and alert our engineers.
PhonesAn optional AI agent takes the routine calls and passes the rest to a person.
SecuritySearch the recordings instead of scrubbing through hours.
Reports & meetingsReports and meetings become short summaries with actions.
SupportRead, categorised and routed — urgent ones first.
KnowledgePlain-language answers, with the source shown.
A person is always in the loop. How we use AI →
POS, EFTPOS and the network under both, from one team — an order is keyed once and the takings match the report.
Back into tomorrow's menu, pricing and rostering
On a network built for trading hours, with 4G/5G backup.
Terminals, kiosks, kitchen screens and phones on one system.
Scoped, pre-configured and tested end to end; we are on call for opening week.
Counter, table, kiosk and kitchen each get their own screen.
One number for the till, the terminal and the connection.
What we were asked to do, and what we actually did. Brands, designs and commercial terms stay confidential; the scope is real.
Cloud call centre for customer service, plus the networking, Wi-Fi, CCTV, certified cabling and electrical works that bring each depot and sorting hub online — delivered as one project and supported day to day by the same team.
Read the case study →CCTV that meets childcare compliance needs, separate staff and admin networks, phones and managed IT across the group's centres.
POS, payments, Wi-Fi and CCTV installed to the same design at each grocery store, so a new store opens the way the last one did.
Most enquiries are one of these. Each links to the services involved and to a project that looked like it.
We coordinate internet, network, phones, security and POS with your builder, electrician and opening date, so the site trades on day one.
Hospitality fit-outs →We assess what is there and tell you what can stay, what should be replaced and what has to be migrated — then take over support of the lot.
How a takeover works →One equipment list, one configuration and one handover standard, repeated at each new site — in Victoria, interstate or across the Tasman.
YTO Express rollout →A support number that is answered, remote diagnosis before a truck is sent, and a written scope so you know what is covered and what is not.
What support includes →Not tied to one brand or carrier — the design starts from what your site needs.
Equipment, installation, carrier and support on one page.
We tell you what can stay and what should go.
Send a statement and we reprice it — no obligation.
A site visit only when hardware has to change.
Every site is quoted on its own, usually after a site visit.Ask for a quote →
Same team, same sequence, same handover. Dates and scope are agreed in writing first.
The equipment list, configuration and checklist are already written.
Designed and managed from Melbourne, installed on site, supported remotely.
One shop or a national network — electrical and data in the one project.
Quote accepted, deposit paid, dates set.
Site check, equipment ordered, carrier services placed.
Your builder, electrician and POS provider briefed on what goes where.
Cabling, equipment and configuration, then testing on site.
Walk-through, training and documents delivered.
Nothing is redesigned, so the next site opens faster.
The same kit everywhere: spares fit and a fault is a swap.
Every site is quoted the same way.
Staff move between stores without retraining.
Existing customer? Go to MyPI.
“The advice was better and the cost lower than other providers we'd used. Internet, phones and security — all handled. Exactly what any business owner wants.”
“They take the time to understand your needs, then go above and beyond. Since moving to their platform our centres have had little to no IT issues.”
“Great service and very knowledgeable. Nothing is ever a hassle. Highly recommend PI Network — thank you for helping us set up the spas!”
Tell us what you are planning and where. An engineer, not a sales script, will come back to you within one business day.
Mon–Fri 9am–5pm, Melbourne time. English and Chinese.
MyPI → faults, billing, remote support, training.
Level 1, 620–622 Burwood Rd
Hawthorn East VIC 3123
PI NETWORK PTY LTD · ABN 52 619 886 190
