Training centre

Step-by-step guides for the systems we install. Most everyday tasks take a few minutes once you’ve seen them done.

7 guides

Phones and the appGuide

Phone app quick start (mobile)

Make and take business calls from your mobile.

For All staffPhones and the appGuide

Phone app (desktop) quick start

Answer, transfer and park calls from your computer.

For All staffPhones and the appGuide

Phone system admin guide

Add users, change call flows and update voicemail.

For AdministratorsEFTPOS and paymentsGuide

Add a new ANZ EFTPOS terminal

Pair and test a terminal before service.

For ManagersEFTPOS and paymentsGuide

Order EFTPOS paper rolls

Order more rolls for ANZ Worldline terminals.

For All staffPOSChecklist

Getting ready for your POS install

Menu, staff list and hardware positions to prepare before install day.

For Owners and managersRemote supportDownload

Install the PI remote support tool

Let our engineers help on your computer.

For All staff

First week for new staff

Managers can assign this path from the portal and see who has finished.

  1. Answer and transfer callsMobile app and desk phones
  2. Take card payments and refundsEFTPOS basics, paper rolls
  3. Help customers onto guest Wi-FiNetwork name and password
  4. Report a fault the right wayMyPI and what to tell us
Assign to my team

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Downloads

PI remote support toolWindows, MacPhone appsiOS, AndroidSoftware and manualsAll products