MyPI Download

PI NETWORK support tool

Install it when one of our engineers asks to connect to your device. Only run it while you are on a call with us.

PRD is a remote-control service hosted on the PI NETWORK server. Please download it on your device to allow our support agent to directly connect and make necessary modifications, ensuring a smooth setup or troubleshooting experience.

.msiWindowsDownload →.apkAndroidDownload →.dmgmacOS · Apple siliconDownload →.dmgmacOS · IntelDownload →.debLinux · ARM64Download →.debLinux · x64Download →

Which Mac download do I need?

1. Click the Apple menu in the top-left corner.
2. Choose About This Mac.
3. Check the Processor or Chip information:
If it says Apple M1, M2, M3, etc. → Your Mac is ARM64 (Apple Silicon).
If it says Intel (e.g., Intel Core i5, i7, i9) → Your Mac is x64 (Intel-based).

Quick start guide

  1. Download
    • Download the appropriate application from this page which matches your device.
  2. Install & Launch
    • Run the installation program.
    • Launch the installed PRD application on your device.
    • For Mac users, please do the following modification to Security & Privacy settings:
For Mac users, please do the following modification to Security & Privacy settings (click to expand):

1. Go to Settings > Privacy & Security, find Accessibility and Screen & Security Audio Recording
2. Locate and grant permission to PRD

  1. Provide Credentials
    • Give your ID and password to PI NETWORK support agent.
      Note: Never share your ID or password with any third party

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