Industry Hospitality & food service

Systems for venues where Friday night does not wait

Phones that take the orders, a POS and EFTPOS network that holds through the rush, guest Wi-Fi that never slows the kitchen, cameras over the counter and menu boards that change on schedule — designed for service hours and supported by one team.

A food counter with digital menu boards

How the operation runs

A venue's technology is the service. We design around the moments when it has to work, not around a product list.

The dinner rush

Orders from the counter, tables, kiosks and delivery apps land in the kitchen once. Payment terminals have their own network path so a full house of guest Wi-Fi never slows a tap.

The phone at 6pm

Bookings and phone orders answered on a cloud phone system with the right message for the hour, and the call still ringing when the internet is being restored because the backup link has taken over.

After close

Cameras over the counter, the safe and the back door, with footage that is there in the morning and alarms that reach the people you nominate.

The next venue

The equipment list, cabling plan and configuration from the first venue are repeated at the second, so it opens the way the last one did.

Opening a site or taking one over

Fit-out

Cabling and the comms cupboard go in with the builder, before linings close.

Network and phones

Internet, backup, switch, Wi-Fi and the phone system live and tested.

Counter and kitchen

POS, kitchen screens, printers and EFTPOS installed and run through with real orders.

Opening week

Staff trained on the counter and the phones; we are on call through the first week.

Taking over a trading venue happens outside service hours. We assess what is there, keep what works, replace what fails at peak, and move the phones and payments across on a date you choose, with the old system kept live until the new one is proven.

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Summary only · full case study in preparation

Common questions

Who answers when something breaks on a Saturday night?
Managed customers have the cover set out in their agreement, including after-hours arrangements. Every system we install shares the same support number, 03 9886 6666, so there is no working out whose fault it is.
Can you work with our POS software vendor?
Yes. We install and support the hardware and the network it runs on and deal with the software vendor on anything that involves both. You call us first.
What happens if the internet drops mid-service?
The backup link takes over automatically, so EFTPOS and orders keep moving while the primary service is restored.
We are opening more venues — can you repeat the setup?
Yes. We document the first venue's equipment list, cabling plan and configuration and repeat it, in Victoria, interstate or in New Zealand.

Discuss your project

Tell us the site, what has to work and when. An engineer will come back to you within one business day.

Discuss your project