Service Managed IT

Managed IT with a monthly fee you agreed to and a team you know

Microsoft 365, backup, device and server management, monitoring and support, run from one place across every site, by the same engineers who install your network, phones and cameras.

Discuss your projectHow we deliver
Working on a laptop

A night in managed IT — in 20 seconds

Devices & serversEvery siteMicrosoft 365Mail, files, securityPI monitoringBackups · patchesEngineerRemote firstAll greenBackup failed 02:00Fixed 02:40Ticket closed02:00 — a backup fails.Nobody on site is awake.Fixed remotely by 02:40.Backup re-run and verified.Monthly reportPatches · backups · ticketsWhat to change nextManaged and supported by PI NETWORKYour devices, servers and Microsoft 365 report to our monitoringFailed backups, patch gaps and failing hardware are flagged to us02:00 — a server backup failsThe alert goes to an engineer, not to a mailbox nobody readsFixed remotely before anyone arrives; backup re-run and verifiedOn-site attendance only when hardware has to changeThe monthly report shows what happened and what to changePatches applied, backups verified, tickets closedOne queue for every site and every system we run for you03 9886 6666, in English and Chinese
  1. WatchedDevices, servers and Microsoft 365 report to our monitoring.
  2. Something failsA backup fails at 02:00 and an engineer is notified.
  3. Fixed remotelyResolved and verified before the morning; ticket closed.
  4. ReportedA monthly report of patches, backups and tickets.
  5. One queueEvery site and system we run, one support number.
20-second walk-through. Replay any time.

Who it is for

Businesses that have outgrown calling someone when it breaks: more than a few staff, more than one site, or systems that must not fail for a day. We run the day-to-day so a fault is seen by us before it is felt by your team.

What we are usually called about

  • Every IT invoice is a surprise and nobody is paid to prevent the next outage
  • Each site has had a different technician and the configurations have drifted apart
  • Backups were set up once and nobody knows if they still run
  • Staff onboarding and offboarding is ad hoc and old accounts stay open
  • Phones, network, cameras and IT are four suppliers and one problem

What we provide

Microsoft 365 and email

Licences, mailboxes, migrations and day-to-day administration, with email security and data-loss prevention policies applied.

Backup and recovery

Automated backup of devices, servers and Microsoft 365 data, with restores tested rather than assumed.

Device and server management

Patching, security baselines and lifecycle management across every site from one console.

Monitoring

Devices, backups and the network watched through our management platforms; failed backups, patch gaps and failing hardware flagged to our engineers.

Support

Remote fixes first, on site when needed, with one ticket queue for every location and every system we run for you.

Automation where it earns its place

Ticket triage, call summaries and routine reminders handled by AI tools on our side, with a person always on the ticket — see AI automation.

What shapes the solution

What we confirm before quoting:

  • Users, devices and sites. The monthly fee is built from these, and we list what is in and out of scope.
  • Microsoft 365 licensing. Current licences and what your data-protection needs require.
  • Servers and line-of-business software. What has to stay on site, who supports the application itself.
  • Backup and retention requirements. Including any regulatory retention your industry has.
  • Support hours and response. What your business needs after hours, written into the agreement rather than promised in general.

How we deliver — or take over

Audit

Current setup reviewed: accounts, devices, backups, risks. Written report and a monthly price.

Onboard

Monitoring, backup and security applied to every site to the same standard.

Run

Patching, support and reporting on a schedule; one queue for every request.

Review

Regular reports and a periodic review of what should change as you grow.

Taking over an existing setup

Most of our managed customers came from another provider or from no provider. We take over administration, change the credentials, document everything and keep the old arrangement running until monitoring and backup are proven on ours.

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Common questions

What does the monthly fee cover?
Monitoring, maintenance and support for Microsoft 365 and email, data protection, backup and recovery, and the servers and devices on the agreement. Project work, hardware and anything outside the agreed scope is quoted before we start.
What does proactive monitoring mean?
Our platforms watch devices, backups and the network and flag problems to our engineers, who fix most of them remotely before your team notices.
Do you support sites outside Victoria?
Yes. Remote support is the same everywhere; on-site attendance interstate and in New Zealand is arranged through our rollout partners and set out in your agreement.
Is support available in Chinese?
Yes. Our support team works in English and Chinese.

Discuss your project

Tell us the site, what has to work and when. An engineer will come back to you within one business day.

Discuss your project