Service Business phone systems

Business phone systems that answer the way your site actually works

Keep your numbers, get a cloud phone system configured to your opening hours and staff, and add call-centre queues, recording and reporting when you need them — on the same network and support queue as everything else we run for you.

Discuss your projectHow we deliver
A desk phone and headset on an office desk

What the phone system does — in 20 seconds

Know who's callingName and company before you pick upLast call's note shown with itSee which colleagues are freeIncoming callMs ZhangCompany name · regularLast time: asked about deliveryTeamSam · FreeLily · On a callKen · AwayCalls in one clickTransfer, park, hold, recordHand to a colleague shown as freeVoicemail lands in your emailMs ZhangOn call · 00:42TransferParkHoldRecordMuteEndRecordings saved automaticallyQueues and call centreAnswered, missed, waiting — liveAgents logged in or pausedRecordings and monthly reportsQueue · todayAnsweredMissedWaitingAgentsSam · OnlineLily · PausedKen · OnlineMia · OnlineChats in the same inboxWhatsApp, web chat, SMSEveryone sees who answered whatWhere your plan includes itInboxWhatsAppAny tables tonight?Web chatDo you deliver to 3150?SMSOrder arrived, thanksCallMissed · called backAny device, one numberDesk phone, desktop and mobileHours and holidays auto-switchRun and supported by PI NETWORKDesk phoneDesktopMobileOne numberOpen hours → counter and app ringAfter hours → voicemail to emailHolidays → switch automaticallyManaged and supported by PI NETWORKKnow who's callingName, company and last note — before you pick upCalls in one clickTransfer, park, hold, record; hand to a colleague shown as freeQueues and call centreAnswered, missed and waiting live; recordings and reportsChats in the same inboxWhatsApp, web chat and SMS alongside calls, where your plan includes itAny device, one numberDesk, desktop and mobile ring together; hours switch on their own; PI NETWORK behind it
  1. Know who's callingName, company and the last note show before you pick up; see which colleagues are free.
  2. Calls in one clickTransfer, park, hold or record; voicemail lands in your email.
  3. Queues and call centreAnswered, missed and waiting calls live; agents, recordings and reports.
  4. Chats in the same inboxWhatsApp, web chat and SMS alongside calls, where your plan includes it.
  5. Any device, one numberDesk phone, desktop and mobile ring together; hours and holidays switch automatically.
Features shown depend on the phone plan. Scoped per site.

Who it is for

Businesses that live on the phone: restaurants taking orders and bookings, clinics and centres, offices with a reception, and groups that need a call centre with agents in more than one place. Most of our phone work goes in with the network and internet, so the call quality problem is solved underneath rather than patched over.

What we are usually called about

  • Calls drop or sound broken because the phones share a congested internet link
  • Nobody knows how to change the after-hours message, so it is wrong for weeks
  • Moving premises or carriers risks losing the number customers already know
  • Several sites each have their own phone setup and nobody can see the whole picture
  • A call centre needs queues, recording and reporting without a per-line price explosion

What we provide

Cloud phone system

Cloud PBX with hunt groups, voicemail to email, music on hold and a softphone app on desk phones, computers and mobiles.

Numbers and porting

Keep your existing numbers or add local, 1300 or 13 numbers; we handle the carrier side and the port date.

Call flows and hours

Menus, routing, after-hours and holiday behaviour set up to how the site answers, and documented so you can ask us to change it in one message.

Managed call centre

Queues, agent softphones in Australia or overseas with no VPN, recording, agent analytics and CDR export, billed on answered calls.

Omnichannel inbox

SMS, WhatsApp, Instagram, Facebook and web chat answered alongside calls in one inbox, where your plan includes it.

AI call handling, scoped per site

An optional AI agent can answer routine calls and take messages, with anything else passed to a person. We scope it per site and tell you exactly what it will and will not handle.

What shapes the solution

What we confirm before quoting:

  • Your numbers. Who holds them today and whether they can be ported; some legacy services take longer.
  • How calls should flow. Hours, who answers first, what happens when nobody does — written down before configuration.
  • Internet and network. VoIP needs a stable link and its own network path; if the site network is not ours, we check it first.
  • Handsets and headsets. Desk phones, the softphone app or a mix, and how many need to ring at once.
  • Recording obligations. Whether you need call recording and how long it has to be kept.

How we deliver — or take over

Scope

Numbers, call flows, users and devices written up; port dates requested.

Build

PBX configured, phones provisioned, flows and messages recorded.

Cut over

Numbers ported on an agreed date; old service kept until calls arrive on the new one.

Train and hand over

Staff shown the app and the basics; admin access and the call-flow document handed over.

Taking over an existing setup

If you already have a cloud PBX we can often take over administration without replacing it. For on-premises or legacy systems we document the current flows, port the numbers and move you across on a date you choose, with the old system kept live until the new one is proven.

Related project

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YTO Express Australia — a national parcel network on one platform

Cloud call centre plus the networking, Wi-Fi, CCTV, certified cabling and electrical works behind each depot and sorting hub, delivered as one project and supported day to day.

Read the case study →

Common questions

Can we keep our existing numbers?
Yes. We port them across; the number on your signage does not change. If you want a 1300 or 13 number we can add one.
How is the phone system billed?
As a monthly managed service per site or per user, quoted up front. For the managed call centre, usage is billed on answered calls rather than idle lines.
Do remote agents need a VPN?
No. Agents in Australia or overseas use the softphone over an ordinary internet connection.
What does the AI answering actually do?
Where it is enabled, it answers routine calls, takes a message with the caller's details and reason, and transfers or escalates anything it cannot handle. It does not replace your front desk; we scope it per site.

Discuss your project

Tell us the site, what has to work and when. An engineer will come back to you within one business day.

Discuss your project