Service AI automation

AI for the repetitive layer, with a person always in the loop

We add AI where it does a specific job: answering routine calls, sorting tickets, finding answers in your own documents and summarising long reports — on the phones and systems we already run for you, with escalation to a person built in.

Discuss your projectHow we deliver

How the AI receptionist handles a call — in 20 seconds

Customer callsAfter hours, or all busyAI receptionistOn the phones we runYour teamA named personYour informationHours · services · policiesYour informationHours · services · policiesAnswers 24/7From your own informationTransferred to a personTranscribed liveReviewed in the first weeks“Thanks for calling.How can I help you?”“Open on public holidays,10 till 4. Anything else?”“Could I speak to someone?”“Of course — one moment.”When the call endsTranscript keptSummary: who, why, nextPerson in the loop throughoutAfter hours or when everyone is busy, the AI receptionist answersGreets the caller in a natural voice, in English or ChineseAnswers routine questions from your own informationHours, services, policies — what you gave it, nothing inventedAsked for a person? The call is transferredTo a named extension or queue; the caller never hits a dead endYour team's calls can be transcribed live and summarised on hang-upWho called, why, and the next step — kept with the call logIn the first weeks your reviewer checks the outputs and we tuneSmall first, one task; it earns more only once trusted
  1. The AI answersAfter hours or when everyone is busy — a natural voice, not a key-press menu.
  2. From your informationRoutine questions answered from what you provided.
  3. A person on requestAnything else, or anyone asking for a person, is transferred.
  4. Transcript and summaryStaff calls transcribed live; a summary written when the call ends.
  5. ReviewedYour reviewer checks outputs weekly at first; we tune before expanding.
Needs the matching phone-system plan. Scoped per site.

Who it is for

Businesses whose day-to-day load is constant rather than hard: the same calls, the same questions, the follow-up that slips. We are not selling a replacement for your team; we are taking the repetitive part off them.

What we are usually called about

  • The phone never stops and most calls are the same five questions
  • Tickets sit unread because nobody has time to sort them
  • Policies and procedures exist but nobody can find them when asked
  • Meetings and reports produce actions that nobody writes down
  • A follow-up was promised and forgotten

What we provide

Routine call handling

On the phone system we run for you, an AI agent answers routine calls, takes a message with the caller's details and reason, and passes anything else to a person. Scoped per site; you decide what it may handle.

Ticket triage and routing

Incoming requests read, categorised and routed to the right queue, so nothing waits unseen and urgent items surface first.

Knowledge base and Q&A

Plain-language answers over your own documents — policies, procedures, product details — with the source shown.

Report and meeting summaries

Long reports and recorded meetings turned into short summaries with actions and owners spelled out.

Reminders and routine steps

Follow-ups chased and routine workflow steps moved along automatically, with a person notified when something stalls.

Human escalation, always

Anything beyond the routine, or anything the AI is unsure of, goes to a named person on your team. That path is designed first, not added later.

What shapes the solution

What we confirm before starting:

  • The one task that hurts most. We start there, measure it, and only then add more.
  • What the AI may and may not do. Written down per task: what it answers, what it hands off, what it never touches.
  • The systems it sits on. Phone system, ticketing, document stores — ours, or yours with access arranged.
  • Data handling. Where information is stored, who can see it and for how long, explained before go-live.
  • Who reviews it. A person on your side who checks the outputs in the first weeks and tells us what to change.

How we deliver — or take over

Pick one task

The repetitive job with the clearest rules and the most volume.

Configure

Rules, answers and the escalation path written and loaded.

Run with review

Live on a small scale; outputs reviewed by your nominated person and tuned.

Expand

Only once the first task is trusted does the next one start.

Taking over an existing setup

If you already use AI tools, we start by looking at what they do well and where they fail, then decide whether to keep, adjust or replace them. Nothing is switched over until the escalation path is in place.

Common questions

Will it replace our staff?
No. It takes the repetitive work off them. Every flow keeps a human escalation path so a real person is always reachable.
How accurate is it?
Not perfect, and we do not claim otherwise. The design assumes errors: the AI handles the routine and routes anything uncertain to a person, and your reviewer checks outputs in the early weeks.
Where does our data go?
It is kept private and used only to serve your business, under the same Australian compliance posture as the rest of the systems we run for you. We walk through storage and access before anything goes live.
What does it cost?
It depends on the task and the systems involved. We scope one task, quote it and measure it before suggesting more.

Discuss your project

Tell us the site, what has to work and when. An engineer will come back to you within one business day.

Discuss your project