Your PI NETWORK customer area. Raise a ticket, download software, sign in to your portal, fill in forms and learn your systems — in English or 中文.
Online sign-in is being set up. Until then, raise a ticket, pay an invoice or call us on 03 9886 6666.
Raise a ticketPay an invoiceWe’ll send a one-time code to the email or mobile on your account.
Send me a sign-in codePhones are answered Mon–Fri 9am–5pm Melbourne time. Automated monitoring of managed services runs around the clock; the response times that apply to you are the ones written in your agreement.
03 9886 6666
Mon–Fri 9am–5pm. Have your site address or account name ready.
Fill in the ticket request below, email support@pinetwork.com.au, or ask MyPI (preview demo).
The remote support tool, phone apps and manuals are in software downloads. Only run the support tool during a call with us.
Pay an invoice online. Questions about an invoice: info@pinetwork.com.au or 03 9886 6666.
Phone, app, CCTV and POS how-tos in the training centre, or book a session for new staff.
Your agreement lists your named contacts, after-hours arrangements and escalation path. Can’t find it? Call support and we will send it again.
Tell us what is happening and where. The ticket goes to our support team; for anything that is stopping trade right now, call 03 9886 6666.
Mon–Fri 9am–5pm, Melbourne time. Managed customers: after-hours arrangements are in your agreement.
Ask MyPI — describe the problem in English or 中文 and it fills in the ticket with you (preview demo).
Have the site address or account name ready. A photo of any error on screen helps.
Only what our engineers use with customers. If anyone asks you to install something that is not listed here, call us first.
Lets an engineer see and fix your computer while you are on the phone with us. Only run it during a call.
Download →Phones · iOS, Android, desktopThe softphone app for your business number on a mobile or computer. Your login comes from us.
Get the apps →All productsInstallers, quick-start sheets and manuals for the systems we install.
Open resources →HelpTell MyPI what you are trying to do and it points you to the right download.
Ask MyPI →No sign-in needed. Each form goes straight to the right team.
Set up your account, sites, billing contact and payment method.
Start registration →POSYour venue details, so we can prepare the right POS for you.
Open form →PaymentsThe details we need to refer you for a merchant payment facility.
Open form →ServicesNew service, number porting, direct debit, cancelling or transferring a service.
Raise a ticket →BillingBank transfer, AliPay / WeChat Pay or GoCardless.
Payment options →HelpTell MyPI what you need. It will point you to the right form or log a request.
Ask MyPI →Short guides for the systems we install, so your staff can handle everyday tasks themselves.
